Eddystone Borough Partners with OpenGov for Digital Transformation


EDDYSTONE, PA — Faced with a cumbersome paper-based process and the need to efficiently manage license due dates for a significant number of rental properties, the Borough of Eddystone, PA, sought a new software solution. OpenGov, a government technology company that provides permitting, licensing, and inspection software for the public sector, emerged as the ideal partner to address pain points and usher in a streamlined digital era.

The Borough of Eddystone, located along the Delaware River, had been manually re-entering paper forms and lacked a centralized system to track license due dates. OpenGov Permitting & Licensing presented the perfect opportunity for them to leverage an all-in-one online platform, providing a public portal for residents and businesses to apply, review, track, and receive updates on their applications. The software’s mobile capabilities also offered a solution for inspectors to efficiently conduct field inspections.

With OpenGov Permitting & Licensing, the Borough aims to provide residents and businesses with a convenient, user-friendly experience, contributing to the growth and efficiency of the community. The digital solution will lead to improved response times and permit processing, while also increasing transparency for both internal employees and applicants. Plus, integration with GIS software, including zoning maps, will provide essential context for zoning compliance and streamlined workflows will foster collaboration among internal departments.

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