PENNSYLVANIA — The Pennsylvania Department of Health has successfully cleared a backlog of 6,200 birth certificate amendment requests, eliminating the backlog entirely. The streamlined processes and increased efficiency over the past six months have contributed to this achievement. Dr. Debra Bogen, Acting Secretary of Health, commended the birth amendment unit staff for their dedication and emphasized that this is a reflection of the Shapiro Administration’s commitment to improved service and effectiveness for Pennsylvania residents.
“Streamlining our processes eliminated a large backlog of requests over the past six months,” said Dr. Debra Bogen, Acting Secretary of Health. “I am very proud of the birth amendment unit staff, who aggressively addressed the backlog and increased efficiency to better serve Pennsylvania residents. This is one example of how the entire Shapiro Administration is striving to become more efficient and effective in service to the Commonwealth.”
Last year, the Department received more than 32,000 requests to amend birth certificates and continues to receive approximately 2,400 requests each month. The backlog developed from an increase in requests and workforce shortages. To tackle the backlog, the Department made significant process improvements that focused on streamlining staff workflow. This aligns with Governor Shapiro’s goal to create a better customer experience across all agencies of the Commonwealth, and follows similar accomplishments in the Department of Human Services.
While the backlog was being addressed, new amendment requests were completed on schedule. With the backlog now eliminated, the Department is working to further decrease response times for birth amendment requests.
Find more information on how to make an amendment to a birth certificate at the Department of Health’s website here.
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