PECO Customers Experience Improved Electric Service Reliability in 2020


PHILADELPHIA, PA — PECO recently announced its ongoing efforts to modernize and enhance the local electric infrastructure contributed to more reliable service for customers across the region last year. These enhancements, paired with the use of new technologies, and the company’s dedicated employees combined to reduce the number of outages customers experienced as well as the duration of outages that could not be prevented.

In 2020, the number of interruptions experienced by customers, and the average duration of those outages was the fourth lowest and fifth shortest, respectively, in PECO’s history. Compared to 2019, the number of electric outages has decreased 11 percent and outage length has been reduced by 16 percent.

“We know our customers are counting on us to deliver the energy they need to power their lives, and the pandemic has underscored the critical nature of our work,” said PECO Senior Vice President and Chief Operating Officer John McDonald. “The strategic investments we’re making during the next several years will continue to enhance service reliability for our customers and will build upon our strong foundation of providing safe, reliable, affordable, and clean energy for our customers.”

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During the next five years, PECO will be investing approximately $6 billion across its electric and natural gas systems to inspect equipment, complete targeted infrastructure enhancements and corrective maintenance, invest in new equipment, and perform vegetation management. This investment also includes PECO’s Reliability & Resiliency Plan, which outlines the investment of $1.36 billion on targeted reliability-focused electric system infrastructure investments during a five-year period from 2021 through 2025. This strategic work will help to prevent customer outages, modernize the electric grid, reduce the impact of extreme weather on electric infrastructure, and support the adoption of clean energy resources.

The company also actively explores innovative technologies to help improve reliability for customers. This includes using drones to enable more efficient equipment inspections and faster damage assessments following storms, installing stronger poles and tree-resistant aerial cable, and installing specialized equipment, known as reclosers, that can automatically restore service or isolate damage. More than 3,000 reclosers have been installed across PECO’s service territory, which have avoided more than two million power outages during the last two years.

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PECO also states it continues to share best practices for managing the electric grid and responding to outages with its Exelon sister companies, Atlantic City Electric in New Jersey, BGE in Baltimore, ComEd in Chicago, Delmarva Power in Delaware, and Pepco in Washington, D.C.

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