HARRISBURG, PA – Department of Labor and Industry (L&I) Acting Secretary Jennifer Berrier announced that more than 400,000 people have successfully used Pennsylvania’s new Unemployment Compensation (UC) system, roughly the same number as before its launch on June 8, indicating an overall effective transition. More than 367,000 people filed for weekly benefits and just over 40,000 people have filed new claims with the upgraded system.
“These numbers are consistent with the amount of weekly claims and new claims we were seeing filed on the old system, so the majority of individuals are successfully able to log in and file using the new system,” said Acting Secretary Berrier. “We are still investigating feedback we receive and are no longer finding IT issues with our system that are preventing individuals from filing. If individuals are still encountering what they believe to be technical errors, we would like to hear from them so we can look further into what’s happening.”
To support individuals as they learn to use the new system, L&I has been providing consistent messaging to them with directions, tips, and tricks. This includes:
- VideosOpens In A New Window and slides showing walk-throughs of the new system on social media.
- Quick tips on our website.
- Direct emails to individuals containing information on the most commonly heard feedback.
- Banners at the top of benefits.uc.pa.gov.
- Updates on uc.pa.gov.
- Support through the Unemployment Compensation Service Center.
Individuals who are still unable to file or would like to provide feedback on the new system should contact L&I by phone, email or by filling out this survey.
New Text Feature
On Thursday, L&I will launch a new text feature that will help staff connect with individuals. L&I will be sending texts to individuals notifying them that staff will be calling. The goal of the new texting system is to increase the rate that individuals answer calls from L&I, saving time for both parties.
It is important to note that L&I will not be asking for individuals’ personal information or to click any links in the text message. Text messages that ask for personal information or contain links are likely fraudulent. L&I will only be notifying individuals of an imminent incoming call from staff.
New UC System Data
Since the launch of the new system, as of 10:00 AM Wednesday, June 16:
- 366,934 individuals with unique IDs have filed for weekly benefits.
- 68,579 of these individuals filed using the Pennsylvania Teleclaims file-by-phone system.
- 40,335 individuals with unique IDs have filed new claims.
- $303,527,436.38 in payments have been issued.
- The waiting room is not active, as this function has not been necessary.
Connect with L&I
Individuals with questions or concerns are encouraged to check out the quick tips and frequently asked questions pages at uc.pa.gov.
L&I has also provided a library of resources to assist users with familiarizing themselves with the new system, including user guides for claimants and employers and topic-specific instructional videos. The final workshops for the new system will be held:
Programs on the new system are Unemployment Compensation and Pandemic Emergency Unemployment Compensation. Historic information for individuals who have filed on the Extended Benefits program will also be on the new system.
The Pandemic Unemployment Assistance program is not affected by the change to the new system. For more information and updates on unemployment benefits programs, visit www.uc.pa.gov.
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