TowerDIRECT to Provide Emergency Services in Phoenixville Borough

Tower Health

PHOENIXVILLE, PA — Tower Health announced that TowerDIRECT, the system’s non-profit ambulance company, has been awarded a three-year contract through a competitive bid process to provide emergency 911 response in Phoenixville Borough. The contract will begin January 1, 2023 and will provide one ALS ambulance stationed at the Phoenixville Firehouse 24 hours a day and a second ALS ambulance for 12 hours a day. The TowerDIRECT team in Phoenixville will respond to 1,500 to 2,000 calls annually.

As part of the contract the Phoenixville Borough will provide “Ambulance Membership” for all residents. This means Borough residents will not incur out-of-pocket expenses for emergency services, consistent with the details of their insurance coverage. Borough residents will also receive a discounted transportation for using TowerDIRECT for non-emergency patient transports.

P. Sue Perrotty, Tower Health President and CEO said, “TowerDIRECT has a great team of dedicated and caring professionals, and I am confident our partnership with the Phoenixville Borough will help strengthen the health of the community while aligning with our mission to provide high-quality, cost-effective healthcare.”

TowerDIRECT will be dispatched by the Chester County 911 Communications Center. In addition to responding to 911 calls the TowerDIRECT team will also provide medical care at community events such as parades, football games, and other large public gatherings.

“We look forward to providing emergency services to the residents in Phoenixville,” said Herbert Schiffer, DO, Medical Director at TowerDIRECT. “We are proud to partner with the Phoenixville Borough to provide care and continue to keep the residents safe and healthy.”

TowerDIRECT services include:

  • Emergency 911 responses to municipalities
  • Inter-facility transport services
  • Critical care transport services
  • EMS outreach
  • Community paramedicine

Tower Health continues ongoing recruitment efforts for additional providers and team members at all TowerDIRECT locations. Visit and search on keyword “#Direct” to learn more.

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