Paoli Hospital Part of National Initiative to Improve Care for Older Adults

PAOLI, PAPaoli Hospital, part of Main Line Health, has been recognized as an Age-Friendly Health System – Committed to Care Excellence, by the Institute for Healthcare Improvement (IHI). This achievement is part of the IHI’s Age-Friendly Health Systems initiative, a national movement to improve the health care of older adults.

“Paoli Hospital and Main Line Health are on the forefront of providing the highest-quality human care, and this recognition helps to advance the work we’ve been doing across the System to address the complex needs of our adult patients over the age of 70,” says Brian Duke, system director of senior services, Main Line Health. “The Age-Friendly Health Systems movement is an important part of our overarching vision to provide every older adult with the best care possible.”

The Age-Friendly Health Systems movement, launched in 2017 by The John A. Hartford Foundation and IHI, in partnership with the American Hospital Association and the Catholic Health Association of the United States, is dedicated to making 20 percent of hospitals and health systems in the United States age-friendly by 2020. Paoli Hospital joins more than 100 health systems across the nation that are part of the initiative.

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As part of the initiative, Paoli Hospital implemented a set of evidence-based interventions designed to improve care for older patients, known as the “4Ms”:

4Ms framework of Age Friendly Health Systems

“This recognition is due to the efforts of our entire team, who diligently applied the 4Ms to all qualifying patients over 70 during this study,” says Diane Sutton, director of nursing at Paoli Hospital. “We are looking forward to introducing this initiative to a broader population of older adults at Paoli and at all Main Line Health hospitals to improve care for our senior patients.”

The interventions can be tested and adapted by participating in what are called Age-Friendly Health Systems Action Communities. These are collaborative entities comprised of health care teams from all over the country who are committed to sharing data and learning together. All teams strive toward reliably implementing best practices across emergency departments, intensive care units, medical-surgical units, and primary and specialty care settings.

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Main Line Health offers a comprehensive range of services for older adults, including a Senior Care Line, a dedicated resource that connects callers with health care services and community organizations, including:

  • Physician referrals and appointments
  • Social and psychosocial support
  • In-home care
  • Senior day programs
  • Educational and screening programs

Additionally, as part of its commitment to providing a superior care experience for older adults, their families and caregivers, Main Line Health has received Nurses Improving Care for Healthsystem Elders (NICHE) designation. This nurse-led model, with a focus on patient- and family-centered care, addresses issues unique to older people with a commitment to improving care outcomes.

For more information about Main Line Health’s Senior Services, visit or to reach the Senior Care Line call 484.580.1234.

Source: Paoli Hospital, 255 West Lancaster Avenue, Paoli PA 19301

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