Paoli Hospital Earns National Distinction as Top-performer in Patient Experience

Paoli HospitalPaoli Hospital (Image via Main Line Health)

PAOLI, PA — Paoli Hospital announced it has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes Paoli Hospital as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience in inpatient care.

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“We are proud to once again be recognized with this award, which demonstrates the values at the core of what we do each day – our commitment to the safety of our staff and patients and the quality of care we provide” said Jim Paradis, President of Paoli Hospital. “Thank you to our employees and medical staff for their continued dedication to provide for our patients during this stressful time”.

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“Press Ganey is honored to recognize Paoli Hospital as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Paoli Hospital’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. Hospitals, to measure and improve the patient experience. The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement.

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