Commonwealth Earns Third National Recognition for IT and HR Shared Services Transformation

Commonwealth Earns Third National Recognition for IT and HR Shared Services Transformation

HARRISBURG, PA — Secretary of Administration Michael Newsome announced the Wolf administration’s initiative to centralize information technology (IT) and human resources (HR) services earned a 2019 Outstanding Achievement in the Field of Information Technology award from the National Association of State Chief Information Officers (NASCIO).

“Employees and technology are critical to delivering efficient and effective services to the public,” said Secretary of Administration Michael Newsome. “We have transformed IT and HR to improve service to Pennsylvanians and optimize use of taxpayer dollars.”

In 2017, Governor Wolf announced the centralization of HR and IT staff, services and funding for 26 state agencies into the Office of Administration. Dedicated teams of IT and HR staff support multiple agencies with similar missions and programs.

“We are especially proud of our employee-driven approach to transformation,” said John MacMillan, Chief Information Officer. “IT and HR employees helped to lead the planning and implementation of the shared services model. This allowed us to capitalize on their expertise and first-hand knowledge of current operations, while giving them a voice and a stake in the success of the initiative.”

The IT and HR shared services transformation is among winners in 10 categories selected by NASCIO from a pool of over 130 nominations submitted by state governments.

Along with organizational restructuring, the IT and HR shared services initiative also reshaped the decision-making process to encourage investments and priorities that can benefit multiple agencies. Additionally, a new financial model enables resource sharing across agencies based on priorities and business needs.

To date, the transformation has saved over $123 million. It has also created new opportunities for collaboration and sharing of IT and HR staff and other resources, including:

  • The Departments of Environmental Protection (DEP), Conservation and Natural Resources (DCNR) and Agriculture (PDA) are sharing hardware and software, such as firewalls, core switches and SQL clusters, instead of each agency purchasing and maintaining its own.
  • DEP and DCNR are sharing specialized GIS equipment, such as printers and plotters, reducing future replacement costs. The agencies are also sharing access to GIS applications that they have created.
  • DEP, DCNR and PDA are sending one recruiter to job fairs to represent all of them, rather than each agency sending its own person to the events.
  • Employees of PennDOT, the Department of Community and Economic Development (DCED) and the Pennsylvania Emergency Management Agency (PEMA) are supported by one IT help desk instead of three.
  • PEMA is sharing data from 911 centers with PennDOT to improve response to traffic incidents.
  • IT staff supporting Department of Corrections (DOC) and Pennsylvania State Police (PSP) are working together on mobile device support, including enrollment, purchasing, planning, configuration, and deployment. They are also sharing details on operational support and processes for desktop services, as well as processes and queries for System Center Configuration Manager (SCCM).

This is the third national award for Pennsylvania’s shared services initiative. In 2018, shared services earned the National Association of State Chief Administrator’s Innovations in State Government Award in the category of personnel management and Government Technology magazine named State Chief Information Officer John MacMillan and then-Secretary Sharon Minnich among its Top 25 Doers, Dreamers and Drivers for their leadership of the initiative.

NASCIO presents the Outstanding Achievement in the Field of Information Technology awards to states that have implemented exceptional programs that have made an important contribution to the operation of state government.

To learn more about the NASCIO awards, visit

Thanks for visiting! MyChesCo brings reliable information and resources to Chester County, Pennsylvania. Please consider supporting us in our efforts. Your generous donation will help us continue this work and keep it free of charge. Show your support today by clicking here and becoming a patron.

Buy Us a Cup of Coffee