Navy Mutual Launches Technology from iPipeline to Automate, Streamline, and Enhance Its Underwriting and New Business Processes


EXTON, PA — Navy Mutual Aid Association recently launched its Resonant® solution, powered by iPipeline, to streamline their underwriting and new business processes for life insurance and annuity products. This implementation aligns with their mission to provide military servicemembers and their families with efficient and seamless financial protection. With Resonant®, Navy Mutual now has a single system to handle ordering, receiving, and reviewing new business and underwriting requirements, marking the first step in their digital transformation journey.

By leveraging this latest technology in workflow automation, Navy Mutual now has the ability to significantly reduce the time to underwrite an application while creating a faster, more efficient, and modernized digital customer experience for servicemembers and their families.

With Resonant’s ability to digitize and seamlessly automate underwriting and case management, its no code, self-service tools optimize workflow automation by easily building workflow routing, rules, and underwriting requirements. This innovative technology combines case management and decision support, access to comprehensive reporting and analytics, and the ability to monitor and provide regulatory compliance control.

“Today’s customers expect a positive and easy buying experience – and purchasing life insurance is no different. To better meet expanding consumer expectations, the life insurance industry is embracing newer, better, and more streamlined technology in order to provide a seamless digital experience for the customer,” said Bill Hunter, Senior Vice President of Sales for iPipeline. “iPipeline continues to build new and innovative solutions that empower life insurance and annuity providers to automate and accelerate their key workflows – from beginning to end – across their businesses. We are excited to help Navy Mutual strengthen their underwriting and new business processes as they continue on their mission to provide military servicemembers and their families the financial protection they need.”

“iPipeline’s Resonant® solution provides us with a single system for ordering, receiving, and reviewing new business and underwriting requirements,” said Peter Meyers, Vice President of Solutions and Technology for Navy Mutual. “Implementing this technology is the first step in the next phase of our digital high-tech, high-touch journey. Everything we do is dedicated to improving the member experience. As a member-focused organization, their experience is the true measurement of success and the driver of every project we undertake. iPipeline understood that and delivered on our high expectations. Our teams were in alignment during both the planning and deployment stages and we are excited for this implementation to continue improving our processes and our member experience.”

To learn more about iPipeline’s Resonant solution, please visit

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