Malvern Hotel Receives Top Honors for the 2ND Time for Guest Satisfaction Scores

The Desmond Hotel MalvernThe Desmond Hotel Malvern

MALVERN, PA — The Desmond Hotel Malvern, a DoubleTree by Hilton, has been recognized with the regions quarterly (Q1 2022)  Brighter Together Care Award. The award is given to the hotel that achieves the highest DoubleTree by Hilton SALT (Satisfaction and Loyalty Tracking) score from the following metrics within the respective quarter and region U.S. and Canada.

  • Overall Service
  • Problem Resolution
  • Feel Welcomed
  • Cleanliness of Guestroom

“Congratulations to the first quarter’s Brighter Together Care Award. Their performance is proof that when you CARE, it shows,” said Shawn McAteer, global brand head of DoubleTree by Hilton.

“Consistency and resiliency of our staff is revealed once again through this award.  Each and every one of our staff, through their genuine kindness, will go above and beyond to make certain that our guests have an enjoyable experience — the symbol of our unique brand. I am so proud of our team”, said Michael Chain, general manager, The Desmond Malvern a DoubleTree by Hilton.

The Desmond Hotel Malvern is located at One Liberty Blvd in Malvern, Pennsylvania.

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