Exton Senior Living Earns Silver Award for Quick Response Times

Exton Senior Living Callbell Award Q1 2024From left: Stephon Johnson, Dining Experience Director; Manuel Huertas, Hospitality Executive Associate; Lauren Mancari, Life Stages Director; Larry Rouvelas, IntegraCare CEO; Leslie Simon, Resident Wellness Director; Casey Counseller, Executive Operating Officer; Ana Dasilva, Life Stories Director (MC); Miranda Coulter, IntegraCare Area General Manager; Liane Bernstiel, Administrative Services Director; Daniel Walter, Safety & Maintenance Director; and Marti Drozel, Recruiter & Onboarding Specialist. /Submitted Image

EXTON, PA — Exton Senior Living has been recognized with the IntegraCare Silver Level Award for its exceptional response times to resident callbell requests during the first quarter of 2024. This commendation highlights the community’s commitment to prompt and reliable assistance.

Residents at Exton Senior Living carry pendants to request help, whether for routine needs or emergencies. During the quarter, the team responded in person to each call in an average of 2 minutes and 39 seconds.

“When a resident moves into one of our communities, we make a core promise,” said Larry Rouvelas, CEO of IntegraCare, which operates Exton Senior Living. “We’ll offer an enjoyable quality of life. And when you need help, we’ll be there for you.”

Casey Counseller, Executive Operating Officer at Exton Senior Living, credited the award to teamwork. “I couldn’t be more proud or excited of my team,” he said. “Everyone pulled together to make a remarkable, sustainable improvement in response times and their consistency. At this level, I know our competition in the region isn’t even close to our performance or focused on the same metrics that we take so much pride in accomplishing.”

Resident Wellness Director Leslie Simon shared her motivation, rooted in childhood visits to her grandparents’ nursing homes. “I vowed 29 years ago when I started working in healthcare that I would never let people wait or suffer,” Simon said. “Waiting for someone to help makes 5 minutes feel like an hour. So it is important to me and my team to make residents feel safe and trust that when they need help, someone answers.”

The callbell system at Exton Senior Living addresses both emergencies and daily needs. The team assists residents with tasks such as dressing, moving around, or getting a glass of water. To ensure transparency, the community updates families daily on its website with the previous day’s callbell response times.

“A senior living community should be beautiful, yes. But more importantly, when you need help, it should be there for you, quickly and reliably,” Rouvelas emphasized. “The residents at Exton Senior Living get that every day. When they ring, a caregiver typically arrives in-person in less time than a television commercial break lasts.”

Rouvelas attributed the high level of care to a capable team and strong systems. “Great care is built upon a capable team and strong systems. Exton Senior Living has both,” he added.

The recognition of Exton Senior Living’s performance is significant in the senior care industry. Prompt response times can dramatically improve the quality of life for residents, providing them and their families with peace of mind. This achievement sets a benchmark for other senior living communities and highlights the importance of rapid, compassionate care in enhancing residents’ well-being.

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