MALVERN, PA — Balfour Beatty Communities recently announced it received national honors for its military, multifamily, and student property management services based on an independent satisfaction survey conducted by SatisFacts, the leading provider of resident surveys. Balfour Beatty Communities received the National Company Award in three categories: overall military housing, multifamily, and student housing which, in total, represents close to 50,000 units.
“At Balfour Beatty Communities we put people first. This recognition is a testament to our property management teams, who embody our people-driven culture and provide high-quality services to our residents every day,” said Chris Williams, Balfour Beatty Communities president. “We are proud that our efforts have been recognized by our residents, and we look forward to continuing our mission to create exceptional living experiences in our communities.”
The SatisFacts surveys measure resident experiences from move-in to move-out and include resident scores on their interaction with office and maintenance staff on a five-point scale. The SatisFacts Index allows Balfour Beatty Communities to benchmark resident satisfaction against other residential management companies and use its scores to enhance resident satisfaction, retention, and overall community performance.
This year, SatisFacts received over 25,000 survey responses from Balfour Beatty Communities military housing residents, who ranked the company in the top percentile for both move-in and work order performance. These high scores resulted in the company receiving the National Company Award for overall military housing services and National Property Awards across all its military properties. For Balfour Beatty Communities’ military housing portfolio, current reporting indicates the company’s overall average score is 4.64.
Balfour Beatty Communities received similarly high scores across its 12-property multifamily and student housing portfolio, obtaining over 2,891 survey responses from its residents, and performing highly on both move-in and work order experiences.
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