WEST CHESTER, PA — A. Duie Pyle, a premier provider of asset and non-asset-based supply chain solutions, announced its recognition as a Platinum Regional LTL Carrier by Echo Global Logistics, a leading provider of technology-enabled transportation management services. Pyle earned this award for its outstanding service, commitment and performance for Echo’s clients and employees.
Echo evaluated its carriers based on performance and ability to handle day-to-day LTL transportation needs. Qualitative service metrics that were considered include quality, communication, invoice accuracy, claims, customer service, responsiveness, website effectiveness and IT cooperation.
Pyle’s LTL offerings are bolstered by an extensive infrastructure, combined with advanced shipment tracking capability, a modern fleet and dedication to safety and customer service. It is also the only regional LTL carrier in the industry to provide 100 percent Air Ride suspension as a standard feature on its trailers, thus improving shipment integrity.
“Throughout 2020, arguably the most challenging year in decades, Pyle was able to maintain excellent on-time performance, making their partnership invaluable to our team,” said Mark Redini, Senior Vice President of LTL Pricing and Solutions at Echo Global Logistics. “Pyle consistently demonstrates quality service, customer experience and reliability, which is why our team chose to honor them for their work.”
Pyle has won numerous awards from Echo for its service, including two Carrier of the Year Awards and five Platinum Awards, making Pyle one of Echo’s most decorated regional carriers.
“We have always known that customer satisfaction and quality performance make a real difference to our partners,” said John Luciani, COO of LTL Services at A. Duie Pyle. “Throughout what has been an incredibly challenging year, our operations team has consistently risen to the occasion to provide quality capacity and dependable service for our customers. We will continue investing in people, infrastructure, technology and equipment to exceed our customers’ needs well into the future.”
For more information on A. Duie Pyle, visit www.aduiepyle.com.
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